Auto-Recharge

How Auto-Recharge Works

Auto-recharge prevents a company's account from running out
of funds. When the account balance drops below a configured
threshold, the system automatically charges the company's
credit card for a configured amount.

Auto-recharge only works with credit cards. ACH (bank
account) payment methods are not eligible for auto-recharge.

Configuration

Auto-recharge settings are configured through the billing
UI:

• Auto Recharge: on/off toggle.
• Falls Below: when your balance falls below this amount, a recharge is triggered (default $50.00).
• Recharge Up To: the balance level to top the account back up to (default $500.00). The charge amount is the difference between this level and the current balance.
• Recharge credit cards: the cards to charge. The first card is primary; additional cards are tried in order if the primary card fails.

Trigger Points

The balance is checked after each charge is applied. If the
post-charge balance is at or below the threshold and
auto-recharge is enabled, a credit card charge is initiated
immediately.

Fallback Card Behavior

When the primary credit card fails, the system tries each
configured fallback card in order. The recharge succeeds as
soon as any card in the list processes successfully. This
provides resilience against a single expired or declined
card.

Failure Handling

If all configured credit cards fail (primary and every
fallback), the system disables auto-recharge entirely. A
charge failure email is sent to the account owner. The
account continues to operate with its current balance, but
auto-recharge will not attempt again until the company
re-enables it manually after resolving the payment issue.