Dispositions and Stop Conditions

How Dispositions Affect Leads

A disposition applied to a call on a lead can change
the lead's status, halt active schedules, start a new
schedule, or fire a webhook. The system also manages a
temporary "waiting for disposition" state while an agent
is entering their disposition for an ongoing call.

Do Not Call

A disposition configured to stop the lead sets the lead's
status to "Do Not Call" and marks the owning Contact, so
future leads created with the same phone number inherit
the DNC state. Enforcement is handled at the Contact
layer via the suppression and blacklist subsystems.

Stop Conditions on Schedules

Schedule actions can define stop conditions (status
changes, token values, external webhook responses) that
halt the schedule for the lead without requiring a
disposition. Stop conditions are checked before each
action fires, so a schedule can self-terminate
mid-sequence.