Lead Wait Rules Navigation

Where to Find Lead Wait Rules

Lead wait rule tabs appear in the Schedules section wrapper,
but only when at least one wait rule group exists for the
company. The tabs are:

• Wait Rule Groups: lists all groups with their associated rules.
• Wait Rules: lists all individual rules.

These appear alongside the Schedules, Power Dialer, and
overview tabs.

Creating a Rule Group

1. Navigate to the Wait Rule Groups tab.
2. Click New.
3. Enter a name and optional description.
4. Save the group.

Creating a Rule

1. Navigate to the Wait Rules tab.
2. Click New.
3. Set the tier, name, and wait_seconds.
4. Optionally set disposition filters and/or token filters.
5. Assign the rule to one or more groups via the lead_wait_rule_group_ids field.
6. Save the rule.