Outgoing Webhook Triggers

What an Outgoing Webhook Is

An outgoing webhook is an automation that fires a configured
HTTP request when an event occurs on the platform. Common
trigger events include "when a call converts" "when a lead
is created," and "before/after the call."

The sidebar entry is Company > Event Triggers, you can either
create a global event trigger which can fire for all calls or if you
want to fire for specific buyers only you can add that on the buyer
under Event Triggers.

URLs and Templates

Each outgoing webhook has one or more URL entries. Each
URL row carries:

• Request URL: the full URL, with token substitution allowed
• HTTP Method: GET, POST, POST_BODY, PUT, DELETE, PATCH
• Request Body: optional body, with token substitution
• Request Headers: free-form headers (one per line, in Header-Name: value format)

Local vs Global

Two indexes exist:

• /Event Triggers/Global Event Triggers/: webhooks belonging to the current company which will fire for all calls
• /Event Triggers/Local Event Triggers/: webhooks configured on the buyers/offers are listed here

Global Event Triggers are marked as templates or new event triggers
with a tier level so they appear in the "Event Trigger" modal
when company users create a new trigger. Depending upon the webhook
needed, either "New Even Trigger" or "New From Template" can be configured.