Call Recording Settings

Recording Configuration

Call recording is a company-level setting and is enabled
by default.

Effective Recording State

Most companies cannot actually disable recording. Turning
recording off requires that the account has been granted
the ability to disable it, the company is verified, and
the first-call notice has been sent. Until all of those
hold, recording is effectively mandatory.

Retention

A company-level retention setting controls how long
recordings are kept (default roughly 50 years). It is
validated against configurable lower and upper bounds and
cannot be less than the maximum retention set on any
existing call recording rule.

Access Control

Recording playback and download are controlled by team
permissions. Only team members with the appropriate access
level on the Call model can listen to or download
recordings.

Compliance

Some jurisdictions require all-party consent for call
recording. The call recording announcement (a pre-recorded
message played at the start of the call) can be configured
in the offer's call flow to satisfy consent requirements.